A practical course providing skills and techniques to support those working with clients with English as a second or additional language.

By the end of this course, delegates will:

• Understand the barriers faced by debt advice clients with English as a second language in accessing advice and support
• Examine how our own attitudes might play a role in our work
• Identify the skills and techniques required for effective communication
• Discuss the use of language in debt advice client interviews and how to adjust this to support full engagement
• Consider the practical aspects of working with debt advice clients through interpreters

Level: All

CPD: 4.5

Duration: Two half days

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