This course explores the developing area of affordability complaints. These started in 2015 for payday loans and are now being made about a wider variety of credit.

This course is suitable for experienced advisers

By the end of this course, delegates will:

• Describe the FCA rules relating to affordability and complaint handling
• Describe the Financial Ombudsman’s approach to determining affordability and the typical redress offered
• Explain the process of a making complaint, first to the lender and then taking a case to FOS
• State when an affordability complaint is in the client’s best interest
• Differentiate between complaints that a borrower and a guarantor can make for guarantor loans
• Evaluate whether a client needs other temporary debt solutions such as a payment arrangement or a DMP while a complaint goes through

Level: Caseworker/Specialist

CPD: 4.5 (technical debt advice training)

Duration: Two half days

For more information on registration options and funding for training, please click here

Training booking terms and conditions